Our Services
The High-Performing Physician Enterprise
Operational Excellence | Data Driven Accountability | Organizational Alignment | Financial Optimization | Employee Engagement | Physician Leadership | High-Performance Culture | Population Health
Our Services
Deploying a transformational infrastructure focused on operational excellence and organizational alignment to optimize your financial results and achieve sustainable high performance across the physician enterprise.
Operational Excellence
Value Stream Mapping and Lean Workflow Design
Applying lean principles to establish a deep understanding of operational workflows, optimizing operational interfaces, and instituting a discipline of relentless improvement to build flawless delivery and business systems.
Data Driven Accountability System
Actionable KPIs linked to a continuous mentoring system
Quantifying performance into actionable metrics and deploying a disciplined process for assessing results each month. Instituting accountability and mentoring systems to assure continuous learning and improvement across the organization.
Organizational Alignment
Mission focus, SIPOC Tools & Service Level Agreements
Establishing patient focused goals consistent with the organization’s mission. Using lean tools to clarify service expectations and identify each participant’s role in meeting those expectations. Combining service level agreements, actionable metrics, and a recurring evaluation system to eliminate gaps in service.
Financial Optimization
12 Step Financial Assessment and problem specific improvement tools
Establishing a deep understanding of the levers that drive financial performance. Applying root cause analysis, process improvement, lean tools, and data analytics to optimize the return on your investment.
Employee Engagement
Giving employees purpose, empowerment, and recognition.
Establishing individual performance factors to quantify individual contributions required for the organization’s success. Helping each employee to achieve their full potential through an actionable vision, activity-based training, and performance-based recognition.
Physician Governance & Leadership
Aligning and empowering the Medical Staff
Assembling and training a Provider Leadership Team that is aligned with the organization’s mission and empowered to drive performance improvement. Developing Medical Directors to serve as key figures in department leadership with clearly defined roles, relationships, and accountabilities.
High-Performance Culture
Integrating the components of the HPI into a high-performance culture.
Instituting a vision driven culture, characterized by respect, organizational integrity, reliability, and a relentless pursuit of excellence.
Population Health
Optimizing the physicians’ role in driving greater value in healthcare.
Integrating whole person care into healthcare delivery system using value stream mapping across clinical, social, and behavioral factors to establish a comprehensive care plan. Applying care management resources to drive gapless care plan execution.
Summary of Results
Deploying a transformational infrastructure focused on operational excellence and organizational alignment to optimize your financial results and achieve sustainable high performance across the physician enterprise.
Health System Ambulatory Cares
$9 million improvement in contribution margin while achieving 25% benchmark in annual improvement in patient satisfaction scores.
Multispecialty Practices
Reduced cost-to-revenue ratio from 52% to 41%. Achieved 23% growth while reducing overhead expenses by 7%.s
Hospital Physician Enterprise
Increased provider productivity by 25% and increased volume by 22%. Improved the operating margin by over 30% while achieving top 27% benchmark in annual improvement in patient satisfaction scores.
Neuromuscular Services
Increased gross revenues by 65% while keeping direct expense increases to 14%. Improved operating margin by 230% within one year.
Primary Care
Increased primary care productivity by 18% and pediatric productivity by 40%.
Orthopedic Services
Increased annual revenue by 48%. Limited expense increases to 18%. Improved operating margin from negative 1.5% to a positive 19%.
Hospital Pain Management Program
Increased annual revenue by 346% while reducing expenses by 27%. Improved annual contribution to margin in one year from 48% deficit to 20% positive balance.